In the Philippines, a one-night stay in a hotel is not typically classified as a contract of rent or lease. Instead, it is categorized as a contract of accommodation or a contract for services. This distinction is significant due to the differing legal implications and obligations associated with each type of contract.
Hotel Service
Guests are requested to comply with the rules of use of ST. GILES MAKATI's rooms and facilities, that are presented hereinafter.
These terms and conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all other goods and services rendered by the hotel to the customer in this context (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” comprises and replaces the following terms: accommodation, lodging, hotel, hotel room contract.
A person who wishes to apply for an accommodation contract at our hotel is requested to provide the following information to the hotel.
(1) Names of the guests
(2) Date of stay and estimated time of arrival
(3) Accommodation fee (In principle, based on the basic accommodation fee in Appendix 1)
(4) a. Applicant's name and contact information
b. Name of the person paying for the accommodation and the contact information
(5) Other matters deemed necessary by our hotel.
Our Hotel shall refuse to give hotel services, including room accommodation, in the following cases.
(1) When the application for accommodation is not in accordance with this agreement.
(2) When there are no rooms available due to full occupancy.
(3) When the Hotel has probable cause to believe that the person, and/or his companions, who intends to be a guest at the hotel may commit an act contrary to the provisions of the law, public order, or good morals.
(4) When a violent act is committed.
(5) When the guest demands a service that is a burden exceeding a reasonable range.
(6) When it is clearly determined that a person who intends to be a guest at the hotel has contracted a contagious disease.
(7) When it is impossible to accommodate guests due to natural disasters, breakdown of facilities, or other unavoidable reasons.
(8) When it is recognized that a person who intends to be a guest at the hotel has a history of likely causing serious trouble other guests and our hotel staff, etc., or when a guest makes a statement or displays behavior that seriously troubles other guests or the hotel staff.
LENGHT OF STAY: The guest shall declare upon booking the duration of stay. As such, appropriate fees shall be paid upon check-in.
If a guest applies to continue the stay beyond the date of initially booked dates, our Hotel shall treat said application as a new application for an accommodation contract. As such, prevailing room rates on the date of check-in shall apply.
The Hotel will shorten the stay, check-out the room without refund, and require the guest and the guilty person to leave should there be disturbance, unruly behavior, breach of the terms and conditions set herein, or crime committed by the guest, companions, joiner, or visitors.
SECURITY DEPOSIT: A hotel's security deposit is a refundable fee that's held at check-in to cover potential costs like incidentals, such as food, drinks, and laundry services. The deposit is also known as a breakage deposit or damage deposit.
When a hotel places a hold on a guest's card, the amount will be processed and applied to the card statement as a charge. The hold will remain pending until the network removes it from the transaction history, which can take up to two weeks. The length of time a hotel hold lasts depends on the hotel, but it's usually released within 24 hours of checking out.
Most guests receive their security deposit back within 3–10 business days, unless there's a valid reason.
OVER-THE-LIMIT FEE: The Hotel shall charge joiners, visitors, and companions, who are not registered or over what the room can accommodate. The over-the-limit fee shall be P1,000.00 per person.
CHARGES: The room is in pristine condition. Should there be broken items that you see minutes upon check-in, report it immediately to our Front Desk by dialing extension 6868.
Whoever is at fault, whether the guest or his/her companions, joiners, or visitors, the main guest shall have solidary liability to pay for the damages, breakages, stains, or lost items. Charges for damages, breakages, stains, or lost items will be imposed.
If our hotel suffers damages due to an intentional or negligent act of a guest, the guest shall compensate this hotel for such damages. The following are rates for the Hotel Items:
Bathtub, broken: P10,000.00
Carafe: P1,000.00
Carpet - burned, cut, stained: P10,000.00
High Ball Glass: P100.00
Mirror - Cabinet: P1,000.00
Mirror - Lavatory: P1,000.00
Television: P12,995.00
Tempered Glass, Bedside Table: P3,000.00
Tempered Glass, Dresser: P6,000.00
Tempered Glass, Pantry Table: P8,000.00
Tempered Glass, Shower: P10,000.00
The Hotel may ban the guest in future check-ins, regardless of whether he/she is the main guest or companion, if the damages were done deliberately.
CLEANING CHARGE: The room upon check-in is in its cleanest useable condition. Upon check-out, you may leave it dirty. However, Cleaning Fee shall be imposed when any of the following are present:
Smoking and/or Vaping: Hotels may charge a cleaning fee if a guest smokes in their room, as the odor can be difficult to remove. We will need chemicals, carpet shampooing, deodorizing, and steaming to clean the area. In such case, Cleaning Fee is P5,000.00 as we impose Executive Order No. 26 of 2017 commonly known as Nationwide Smoking Ban; Republic Act No. 9211 aka Tobacco Control Law; and Makati City Local Government Ordinance No. 90, s. 2002 aka Anti-smoking ordinance.
Pet fees: Our Hotel is not designed for pets. Hotels may charge an additional cleaning fee if a guest brings a pet. We will need chemicals, carpet shampooing, and steaming to clean the area. In such case, Cleaning Fee is P1,000.00
If the Hotel Room and/or Function Room was left in an unsanitary condition, soiled, stained, greased, contaminated, vandalized, or in a condition where cleaning will take more than 1 hour.
The Hotel may ban the guest in future check-ins, regardless of whether he/she is the main guest or companion.
PENALTY FOR UNPAID DUES: Should the guest fail to settle the bill upon check-out, the guest shall be held liable for interest at the rate of one percent (1%) per month on such unpaid billings reckoned from the date of the check-out, or if with credit term. the last day of the due date. The formula is as follows:
Interest = Amount due X (Days of delay X (0.01/365*12))
The Interest can be waived for the sake of good and harmonious business relationship.
ONLINE DISCOUNTS PROVIDED: Discounts granted by Digital Travel Platforms, and E-Commerce Websites, such as Agoda, Booking.com, and Klook, among others, shall not be eligible for further discounts upon check-in.
However, Senior Citizen Discounts and PWD Discounts must be requested upon check-in and shall be applied based on the actual number of guests/diners, or the number of guests the room can accommodate, whichever is higher.
The Hotel shall charge joiners, visitors, and companions, who are not registered or over what the room can accommodate. The over-the-limit fee shall be what is stated in the previous provision.
DISCOUNTED RATES: Rates or promos that are already discounted per corresponding permits with the Department of Trade & Industry (DTI) - Fair Trade Enforcement Bureau (FTEB) shall not be subjected to further discounts unless the Philippine Laws permit a double discount.
DISCOUNTS PROVIDED BY LAW: The Senior Citizen or PWD guest MUST invoke their request for Senior Citizen / PWD Discount before check-in, or before requesting hotel service, or before ordering food. The Senior Citizen shall present his/her Senior Citizen ID Card and Discount Booklet. The PWD shall present his/her PWD ID Card. As such, the Senior Citizen or the PWD shall be the main paying guest with solidary liability to pay the hotel services, regardless such services was demanded by his companion, joiner, or visitor.
The Senior Citizen Discount and the PWD Discount shall be applied to Hotel Services, as well as, Food & Beverage. The discount shall be proportioned to the number of guests actually inside the room, or the number of diners.
Senior Citizen & PWD Discounts shall NOT apply to rates or promos that are already discounted per corresponding permits with the Department of Trade & Industry (DTI) - Fair Trade Enforcement Bureau (FTEB).
Guests are requested to register the following matters at the reception of our hotel on the day of the stay.
(1) Name, age, gender, address, and occupation of guests.
(2) In the case of a foreign national, nationality, passport number, place of entry, and date of entry.
(3) Departure date and scheduled departure time.
(4) Other matters deemed necessary by our hotel.
When a guest intends to pay the fees by a method that can be substituted for currency, such as an accommodation voucher or a credit card, the guest is required to present such a method at the time of registration in advance.
Foreign nationals are required to present their passports for identification.
Guests may use their rooms at our hotel from 3:00 p.m. to 12:00 noon, the following day. However, in the case of a consecutive stay, the guest may use the room for the entire day, except for the day of arrival and the day of departure.
Notwithstanding the provisions of the preceding paragraph, our hotel may permit the use of a room beyond the hours specified in the preceding paragraph. In this case, additional fees are charged as provided below:
30% of the room fee, for a stay up to 3:00 p.m.
50% of the room fee, for a stay up to 6:00 p.m.
New check-in for a stay onwards 6:00 p.m .
1. The breakdown of accommodation fees, etc., to be paid by the guest and the calculation method shall
be as provided in Appendix 1.
2. The accommodation fees, etc. according to the preceding paragraph shall be paid in currency or by a
method that can be substituted for it, such as accommodation vouchers or credit cards that our hotel
accepts, at the reception desk when the guest departs or when the hotel requests.
3. Once our hotel prepares a room to the guest and makes it available for use, it charges an
accommodation fee when said guest voluntarily calls off the stay.
If our hotel is unable to provide the guest with a room that it contracts to provide, it shall, with the
consent of the guest, guide the guest to other accommodation facilities under the same conditions as
far as possible.
In the event that a guest's baggage arrives at our hotel prior to the stay, the hotel takes
responsibility for keeping it, only when the hotel accepts it prior to the arrival, and hands it over to the
guest when the guest checks in at the reception.
2. In the event that a guest's luggage or personal belongings are left behind at our hotel after the guest
has checked out and that the owner of such luggage or personal belongings is known, our hotel shall
contact the owner and request instructions from them. However, in the absence of the owner's
instructions or if the owner cannot be identified, the hotel will dispose of the lost property in
accordance with the Lost and Found Law
100% of the room fee, for a stay beyond 4:00 p.m.
BUSINESS HOURS: The business hours of the main facilities of our hotel shall be as follows, and the detailed business hours of other facilities are announced on notices in each area of the facility.
(1) Front desk service (bell desk) is 24 hours.
(2) Foreign currency exchange at the Front desk is 24 hours.
(3) Restaurant and Bar Lounge is open every day, from 6:00 A.M. to 10:00 P.M.
(4) Gym and pool area is open every day, from 6:00 A.M. to 7:00 P.M.
(5) Masseuse is available 24 hours.
PARKING: When a guest uses our hotel's parking lot, regardless of whether or not the guest has deposited the vehicle key, the hotel only offers parking space and is not responsible for keeping the vehicle
(1) Please check the evacuation route map from the room on the back of the room entrance door.
(2) Please be sure to engage the internal lock and door guard when you are in the room, especially
when you go to bed.
(3) When there is a knock at the door, please open the door with the door guard still engaged or use
the peephole to check who is at the door. If a suspicious person visits you, please do not open the door
inadvertently. Contact the front desk.
(4) All rooms in this hotel are non-smoking (including electronic cigarettes). Please smoke in the
designated smoking areas.
(5) If smoking is found in a room, the guest may be charged for one night's room charge.
(6) Please refrain from smoking in areas prone to fire.
(7) Please refrain from any other activities that may cause a fire.
(8) Please do not use any hardware for heating, cooking, or other items that could easily cause a fire in
the rooms.
(7) Please refrain from using the rooms for any purpose other than lodgings, such as for business
activities or gatherings (exhibitions, parties, etc.) without the hotel's permission.
(8) Please refrain from making any significant changes to the rooms, such as moving the fixtures in
the rooms without the hotel's permission or making any alterations or modifications to the rooms.
(9) Do not place any objects by the windows that would detract from the appearance of the hotel.
(10) After 10:00 p.m., please meet with visitors in the lobby.
(11) Accommodations by persons other than those registered to stay at the hotel are strictly prohibited.
(12) Please do not take any of the equipment in the room out of the room.
(13) Actual expenses will be charged for defacement, damage, or loss of equipment and fixtures inside
and outside the building
(1) Please check the evacuation route map from the room on the back of the room entrance door.
(2) Please be sure to engage the internal lock and door guard when you are in the room, especially
when you go to bed.
(3) When there is a knock at the door, please open the door with the door guard still engaged or use
the peephole to check who is at the door. If a suspicious person visits you, please do not open the door
inadvertently. Contact the front desk.
(4) All rooms in this hotel are non-smoking (including electronic cigarettes). Please smoke in the
designated smoking areas.
(5) If smoking is found in a room, the guest may be charged for one night's room charge.
(6) Please refrain from smoking in areas prone to fire.
(7) Please refrain from any other activities that may cause a fire.
(8) Please do not use any hardware for heating, cooking, or other items that could easily cause a fire in
the rooms.
(7) Please refrain from using the rooms for any purpose other than lodgings, such as for business
activities or gatherings (exhibitions, parties, etc.) without the hotel's permission.
(8) Please refrain from making any significant changes to the rooms, such as moving the fixtures in
the rooms without the hotel's permission or making any alterations or modifications to the rooms.
(9) Do not place any objects by the windows that would detract from the appearance of the hotel.
(10) After 10:00 p.m., please meet with visitors in the lobby.
(11) Accommodations by persons other than those registered to stay at the hotel are strictly prohibited.
(12) Please do not take any of the equipment in the room out of the room.
(13) Actual expenses will be charged for defacement, damage, or loss of equipment and fixtures inside
and outside the building
Our hotel shall cancel this accommodation contract in the following cases:
(1) When any provision of this contract is breached.
(2) When the Hotel has probable cause to believe that the person, and/or his companions, who intends to be a guest at the hotel may commit an act contrary to the provisions of the law, public order, or good morals, on the duration of the stay, or when it is recognized that said guest has committed such an act, in relation to the stay.
(3) When a violent act is committed by the guest, his/her companion, joiner, or visitor.
(3) When the guest demands a hotel service that is a burden exceeding a reasonable range.
(4) When it is clearly recognized that the guest has contracted a contagious disease.
(5) When it is impossible to accommodate guests due to natural disasters, breakdown of facilities, or other unavoidable reasons.
(6) When it is recognized that a guest is likely to seriously trouble other guests and our hotel staff.
(7) When a guest makes a statement or displays behavior that seriously troubles other guests or the hotel staff.
(8) When a guest does not comply with the prohibitions of our hotel's rules of use (limited to what is necessary for fire prevention), such as those against smoking in bed, tampering with fire prevention equipment, etc.
(9) When the guest fails to register, present, etc., as stipulated in the following Article.
(10) The guest, his/her companion, joiner, or visitor is banned by the Hotel.
When our hotel cancels the accommodation contract according to the provisions of the preceding paragraph, no charge will be made for accommodation services, etc., that have not yet been provided to the guest.
HOTEL KEEPERS' ACT:
This act allows hotel providers to:
Lien guest property for unpaid bills.
Limit their liability when guest property is damaged or stolen.
Require guests to leave if there is a disturbance.
TOURISM ACT OF 2009 (Republic Act No. 9593)
This act declares tourism as an important industry for the national economy.
REPUBLIC ACT NO. 1478
This act created a Board of Travel and Tourist Industry and defined its powers and duties.
CIVIL CODE OF THE PHILIPPINES
The applicable provisions of the Civil Code of the Philippines shall apply to the Hotel Contract of Service.
JURISDICTION: Any litigation between the parties, civil or criminal, shall be brought exclusively in the court of competent jurisdiction in Makati City. Any other venue is hereby waived.
We may make changes to these terms. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 26 May 2022.
We may make changes to our compendium. We may update and change our compendium from time to time [to reflect changes to our services, our user's needs, and our business priorities. We will try to give you reasonable notice of any major changes.
