This page contains the information and services the hotel has, arranged in alphabetical order. Terms that give obligations to guests are appended as part of our service contract.
Embedded Files
ABC
ABC
ADAPTORS (3 PIN SOCKET) - 220/240 volts are used throughout the hotel. We have no 110 Volts Step-Down Transformers. Adaptors (3-Pin Socket) are available for loan, please dial 6871 to 6872. Unreturned 3-Pin Socket will cost P100.00
AIR CONDITIONING - All guest rooms are equipped with air conditioners. Its controls are wall-mounted in the room, allowing easy room temperature controls. We recommend 23 degrees for all-around comfort.
AIRLINE INFORMATION AND RECONFIRMATION - For assistance on air ticket reconfirmation, reservations, and other airline services, please contact the Duty Manager ad extension 6868. There is a nominal cost for some of the services.
AIRPORT TRANSFER - Ninoy Aquino Airport in Pasay City to ST GILES MAKATI, and vice versa, is a 9.5-kilometer travel. We recommend being at the airport 2 hours before your flight, for check-in and immigration.
Contact the concierge by dialing "0" for airport transfer.
Sedan PhP1,400.00 / way
AUV PhP1,800.00 / way
Van PhP2,200.00 / way
Take note that the Transport Service Provider is a third-party vendor with Tourist Transport Franchise issued by the Philippine Government's Land Transportation Franchising and Regulatory Board.
AIRPORT TAX - The Passenger Service Charge / Terminal Fee shall be paid by each departing passenger in any air transport or carrier except 1.) Children two (2) years old and below, but without any airline ticket; b.) Overseas Contract Worker; c.) Transit Passenger; and d.) Passenger denied entry.
AMENITIES - Items in a hotel room that are meant for guest consumption are called "hotel amenities"; this includes things like toiletries, coffee, and tea making supplies, mini-fridges, and sometimes even snacks left in the room for guests to enjoy.
Guests are typically allowed to take certain complimentary items from a hotel room, such as toiletries (shampoo, conditioner, soap, etc.) that are provided for their use during their stay. These items are intended to be used by the guest and are often replaced with fresh supplies for the next guest.
However, guests should not take items that are considered part of the hotel's property or inventory. This includes items such as towels, bathrobes, electronics, linens, furniture, or decorative items. Taking these items would be considered theft and could result in additional charges or legal consequences.
If guests are unsure about what they are allowed to take from the room, it is best to check with the hotel staff or refer to any information provided in the room regarding what is complimentary and what is not. It's always best to err on the side of caution and ask if in doubt.
BABY COTS - Our housekeeping would be pleased to arrange a baby cot for your child. Please press the "Housekeeping Button" or dial extension 6872 in your room phone. A nominal fee may be charged.
BABY-SITTING SERVICES - is not available.
BAGGAGE - Our concierge would be pleased to assist you in collecting, storing, and retrieving your luggage. Please dial 6866.
Items to be stored must not contain valuables. Take note that storage is free of charge for checked-in guests. Checked-out guests can also store their luggage for 12 hours. Over 24 hours, a storage fee of USD1.00 per day shall be imposed. Luggage and other items stored that are not retrieved by the owner within 6 months from the date of deposit shall be disposed of.
BANKS - Numerous banks are available near the hotel premises. MayBank is located at the Ground Floor of the Hotel.
BANQUET AND MEETING FACILITIES - We have banqueting facilities designed for your needs such as lunch, dinner, or birthday parties with entertainment options. For further information and site visits, please contact our Sales by dialing extension 6899, or you may email coor.salesmnl@stgiles-hotels.com or call us at +63289889888.
BATH MAT - one bath math is provided in the bathroom. A bath mat on the sink or bathtub means you are requesting a fresh bath mat.
BILL - You will be given a copy of your bill upon payment or when charging to your room.
BREAKFAST - a delicious buffet spread of local and international breakfast is available at Level 2 from 6:00 A.M. to 10:00 P.M. The location, and time of service may be changed from time to time without prior notice.
BUSINESS CENTER - We have conference rooms that are used as Business Centers and are leasable for you, your colleagues, and your clients' exclusive day use. For further information and site visits, please contact our Sales by dialing extension 6888, or you may email coor.salesmnl@stgiles-hotels.com or call us at +63289889888.
We have Desktop Computers in the lobby that you can use. Inquire at our Front Desk should you need to use one.
CANCELLATIONS - Cancellations and amendments made within 48 hours of arrival will attract a per room, per night charge based on the first (1st) night's rate. Other cancellations, early check-out, and non-arrival terms apply, and information will be available at the time of making a reservation.
If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third-party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.
CAR RENTAL - A chauffeured driven car is available. The transportation provider is a third-party service provider with a Government Transporation Franchise to ensure your driver and your vehicle are within regulatory standards. Call extensions 6863 or 6867 to know the rates or to book.
CCTV - The Hotel has placed numerous closed-circuit televisions, also known as video surveillance, for safety and security service purposes. There is a CCTV Operator watching the monitors 24/7. Rest assured that CCTVs are placed conspicuously in public areas. There are NO CCTV or hidden cameras inside the room, and toilets.
CHANNEL GUIDE - For list of programs and their channels, CLICK HERE.
CHECK-IN - Our official check-in time is at 3:00 P.M. If you arrive early, our Bayleaf Restaurant located at Level 2, and Pool Area at Level 35, are available while you wait to check in. We will try to have your room ready as soon as possible. Please contact our Reservations Team at +632 8988 9884 or email us at resagtmnl@stgiles-hotels.com before arrival for early check-in rates.
Depending on occupancy, 2:00 P.M. check-in may be requested if the Hotel is not busy and the occupancy is low. Check-ins earlier than 2:00 P.M. will incur a nominal fee.
CHECK-OUT - Check-out time is at noon (12:00 hours). Press the "housekeeping button" or dial extension 6872 to facilitate fast check-out.
Kindly contact our Front Desk by dialing "0" to request for a late check-out. Please be aware that your request is subject to availability and will be charged with corresponding fees.
As a good practice, inform the Front Desk one (1) hour before your check-out. Dial extensions 6863 or 6867 or press the Front Desk button on your room phone and inform the Front Office that you are about to check out. This way, the Housekeeping can check the room, which lessens the waiting time at Check-Out.
CHEQUES - All stays are prepaid. For extension, payment shall be made on or before 3:00 P.M. We regret that personal and company cheques are not accepted for payment. Credit terms are available to Companies. For credit arrangements, please contact the Duty Manager at extension 6868.
COMPUTER - Should you need assistance with your personal computer, our IT Team will be pleased to assist you. Please dial "0" for assistance requests.
CONNECTING ROOMS - Deluxe Rooms have a door that connects to the next room. Additional fees apply for connecting rooms.
CORKAGE FEE - The Hotel imposes a corkage fee for food and/or beverage/s brought inside the Hotel premises such as the pool area, the restaurant and bar lounge, business centers, and function rooms, among others.
Minimal food & beverages brought inside your hotel room are allowed. However, excessive garbage and soiled rooms will have a cleaning fee of P10,000.00
COURIER SERVICE - the nearest courier is LBC located at Burgos Street.
CREDIT CARD - ST GILES MAKATI honors MasterCard, and Visa credit and debit cards. Please note that the hotel does not accept personal checks.
If you have booked at stgileshotels.com, A valid credit card is required at the time of booking. Your card will not be charged unless indicated in the booking conditions of your chosen Rate Type (Please review Rate Information before completing your reservation ). Your credit card may be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available.
CURRENCY EXCHANGE - Foreign currency can be exchanged for Philippine Pesos at the Front Desk. For currency information, dial "0".
DEF
DEF
DEPOSIT - see Security Deposit.
DELIVERY SERVICES - The hotel will refuse entry to outside vendors, and delivery services such as Amazon, Lazada, Shopee, Grab Food, Food Panda, and Courier, among others. Guests are to meet them at the hotel lobby to personally receive the items.
DINING AND ENTERTAINMENT - The finest culinary experiences in the city can be found at Bay Leaf Restaurant & Bar Lounge. Details of our Bay Leaf Restaurant and Bar Lounge are included in the Cuisines-On-Call Section of this compendium. To make a reservation, dial extensions 6832 or 6834.
DOCTOR - If you require the services of a Doctor, please dial extension 6868. For a fee, the available doctor will visit you in your room. Do take note that the Doctor-On-Call is not our hotel employee, as such, payment for his professional fee is direct to him.
For first aid, our Safety & Security Officers are first aiders trained by the Philippine Red Cross. Dial extension 6841 for first aid responders.
For the nearest hospitals and clinics, Makati Medical Center is located 2.6 kilometers from the hotel, while Centuria Medical Makati is 500 meters away from the hotel.
DO NOT DISTURB - Should you wish for privacy, please push the Do Not Disturb Button located near your door.
While no hotel staff will knock on your door, our Duty Manager will do a room check from time to time, by calling your room phone. This inspection is done for your safety. Once there is no answer to the phone call for 24 hours, or if the room is due out, our Duty Manager, together with the Safety & Security Officer, will conduct a welfare check in your room.
DOOR VIEWER - Door viewer, also known as peephole. Always ascertain through the door viewer who is outside. Do not admit strangers into your room. Any suspicious person should be reported to the Safety & Security immediately by dialing extensions 6841.
DOUBLE LOCKING - Please use the safety latch and/or the turnkey lock to further lock your room for added security. Please note that if the turnkey is locked, the use of key card to open the lockset will be set to off.
DRINKING WATER - You may collect water at the water dispenser located at the corridor. The filtered water is from our third-party vendor who has a Certificate of Potability issued by Makati City Local Government.
Each room is provided with a carafe, two mugs, and two highball glasses. Another two drinking glasses are placed at the lavatory.
The tap water at the wash basin faucet and the shower are potable per the Certificate of Potability issued by Makati City Local Government. You may use the tap water for hot water by boiling it using our electric kettle.
You may buy bottled water at our Cuisines-On-Call by dialing extension 6832 or 6834.
DRUG STORE - A choice of pharmacies are located near the hotel premises. These are Mercury Drug, Watson's, and Generics Pharmcy.
DRY CLEANING - Call our housekeeping for dry cleaning, and laundry services. Dial extension 6872.
DUTY MANAGER - See MANAGER-ON-DUTY.
EARTHQUAKE- Familiarize yourself with the hotel. A floor plan showing all the fire exits on your floor is mounted on the door. Try to familiarize yourself with fire exits. Remember, you cannot get out quickly if you don’t know where you are going. Do not panic. Hide under the table or stay below the door frame. When the movement slows down, proceed to the nearest emergency exit. Don’t forget to close the door of your room. DO NOT USE ELEVATORS.
ELECTRICITY - Power outlets are wall-mounted in your room supplying 220 volts.
ELEVATOR - The hotel has four (4) guest elevators. The public areas (levels 2, 3, 5, 6, 7, and 35) do not need a key card to access. A safety and security feature makes other floors need key cards to access. You can access the floor corresponding to your room number.
The elevator in the parking area can be used from Basement 5 to Ground Level. This elevator's access to levels 2 to 7 is for authorized persons only. For safety and security reasons, do exit when on the ground floor and enter the hotel premises using the main door,
EMERGENCY - In case of emergency, dial extension 6840.
EMERGENCY ROUTE - The Emergency Route Notice is posted at the room door. It shows the nearest emergency exit route from your room. There are three (3) emergency exits. Two (2) are located at both ends of the corridor. The center emergency exit is located beside the elevator. In case of fire or earthquake, do NOT use the elevators.
ENERGY CONSERVATION - Please help the hotel conserve energy by switching off any unnecessary lights, and electrical appliances. Before leaving the room, remove the key card from the receptacle.
ENVIRONMENTAL CARE - ST. GILES MAKATI annually supports the Earth Hour movement to bring back our planet’s beauty by conserving energy and participating with the global community in honoring the world’s biggest celebration for the planet.
Help Us Save the Environment! We have developed a comprehensive policy to promote business practices that help preserve the environment. Our goal is to “Reduce-Reuse-Recycle” as much as we can.
Electric Energy Conservation - We have implemented an energy management system and best practices to reduce energy use. We implemented a change of traditional incandescent light bulbs with energy-saving bulbs, using energy-sufficient refrigerators in bedrooms, and scheduling preventive maintenance plans.
Water Conservation- We have implemented water conservation practices by asking you, our valued guest, to place our “Environmental Card” on the side of the bed if you wish to have your bed sheets changed daily as well as placing your used towel on the towel rack so it will not be laundered daily. This practice will help us to save thousands of liters of fresh water for a month while also reducing wastewater and the use of chemical and energy resources.
EVENTS - We have five (5) conference rooms that can cater for your meetings and small functions.
We have 2 hall rooms for your banquets and events.
These conference rooms are leasable for you, your colleagues, and your clients' exclusive day use. For further information and site visits, don't hesitate to get in touch with our Sales by dialing extension 6888, or you may email coor.salesmnl@stgiles-hotels.com or call us at +63289889888.
We also have Desktop Computers in the lobby that you can use. Inquire at our Front Desk if you need to use one.
To see the capacity chart of our function rooms, CLICK HERE.
EXPRESS CHECK-OUT - Our Front Desk will be pleased to arrange an express check-out if you are paying by credit card. Your account will be delivered to your room the night prior to check-out. Please keep in mind, that items ordered or consumed after your account is printed will not be on your final statement and will be charged to your credit card after check-out. Dial extension "0" for express check-out.
FIRE SAFETY AND PRECAUTIONS - Check the fire exits and the location of alarm bells upon arriving at the hotel. Make sure all cigarettes are properly extinguished before you leave. Smoking is not allowed in the guest room. Should you have any problems with electrical switches or sockets in your room, please inform the Duty Manager immediately.
Please locate the fire alarm and fire extinguishers.
DO NOT USE THE ELEVATORS.
Take note that EMERGENCY FLOOR PLAN IS LOCATED AT THE BACK OF YOUR ROOM DOOR.
IN THE EVENT OF A FIRE, the fire alarm is activated by the sensitivity of smoke, heat detectors, and activation of the sprinkler. The hotel's public address system will announce the discovery of the fire and will tell you what action to take. Feel your room door. If the door is cool, open it, and keep a shoulder and foot against it so you can close it again. Check if there is fire and smoke in the corridor. If the corridor is clear, proceed to the nearest emergency staircase. If your door is hot, DO NOT open it. Place a wet towel behind the door to prevent smoke from entering. Also, put a wet towel over your mouth and nose if smoke begins to enter the room. Do not break the window open unless smoke fills the room. This will create a draft and spread the fire. If smoke fills the room, hang out a sheet to attract the attention of rescuers. Do not attempt to jump from the balcony or window.
FIRE ALARM - Never press the fire alarm for any other reason. If you smell or see smoke, immediately dial extension 6840 using your room phone or corridor phone and our Safety & Security Team will respond.
FIRE EVACUATION - Should you notice a fire, dial extension 6840 and inform our Safety & Security Officer of the location of the smoke or fire. The fire extinguisher and the fire hose are located in the corridor. The fire alarm is also activated by the sensitivity of smoke, heat detectors, and activation of the sprinkler. In the event of a fire, do NOT use elevators. There are three (3) fire exits. Two (2) are located at the ends of the corridor, while the center fire exit is beside the elevator. The evacuation area is at Kalayaan Avenue corner of Burgos Street. Please stay at the evacuation area for man-count and first aid.
FIRE DETECTION SYSTEM - Our Hotel is equipped with a fire detection system. This is a network of devices that use sensors to detect the presence of fire. The purpose of a fire detection system is to alert people and initiate control actions to minimize the risk of fire escalation and exposure. Use the designated emergency exit that is posted at the door of your room.
FIRE SPRINKLER SYSTEM - A fire sprinkler system is a type of automatic extinguishing system (AES) that prevents fire growth and spread by releasing water through a series of sprinkler heads connected to a distribution piping system. Water is released through the sprinkler heads once the surrounding air reaches 165 degrees Fahrenheit. You must NOT use it for any other purposes such as a clothes hanger. Never touch the Fire Sprinkler System, especially the red part which is pressure-sensitive.
FITNESS CENTER - It is open from 6:00 A.M. to 7:00 P.M.
FLORIST - This service is not available. Flower shops are available at Century City Mall, and Powerplant Mall, both within walking distance of the hotel.
FUNCTION ROOMS - We have five (5) conference rooms that can cater for your meetings and small functions.
We have 2 hall rooms for your banquets and events.
These conference rooms are leasable for you, your colleagues, and your clients' exclusive day use. For further information and site visits, don't hesitate to get in touch with our Sales by dialing extension 6888, or you may email coor.salesmnl@stgiles-hotels.com or call us at +63289889888.
We also have Desktop Computers in the lobby that you can use. Inquire at our Front Desk if you need to use one.
To see the capacity chart of our function rooms, CLICK HERE.
GHI
GHI
GIFT SHOPS - This service is not available. Gift shops are available at Century City Mall, and Powerplant Mall, both within walking distance of the hotel.
GUEST SERVICES - For your convenience, our one-stop operator can assist with any request. Please dial "0".
GOLF - The top 10 best golf resorts in Metro Manila are easily accessible. These are Alabang Golf Country Club, Army Golf Club (Kagitingan), Camp Aguinaldo Golf Club, Capitol Hills Golf and Country Club, Club Intramuros, Manila Golf and Country Club, Philippine Navy Golf Club, Southlinks Golf Club, Veterans Golf Course, Villamor Golf Course, Wack Wack Golf and Country Club. For more information, CLICK HERE.
HAIRDRYER - A hairdryer is fitted at the dresser table for your convenience. Please turn off after use.
HEALTH DECLARATION - By making a booking, guests confirm that they agree to adhere to any relevant Government requirements that may be in place at the time of their reservation or dining, including, but not limited to, providing contact details for the purposes of track & trace; wearing face masks; and practicing physical distancing, if required. Guests also confirm that they do not have symptoms of covid-19 and/or M-Pox.
HOUSEKEEPING - Housekeeping services such as make-up room, and laundry services are available from 8:00 A.M. to 9:00 P.M. Housekeeping errands are still available 9:00 P.M. to 8:00 A.M.
HOTEL RESERVATIONS - Please contact our Reservations Office for any forward booking requests you may have. Please contact our Reservations Team at +632 8988 9884 or email us at resagtmnl@stgiles-hotels.com for assistance.
Browse our branches, and sister properties at StGilesHotels.com or CLICK HERE.
HOTEL SERVICES - The room phone can be used to get hotel services. Press the button corresponding to the Hotel Service you want or dial its extension number. The following are the extensions to contact hotel services:
CUISINES-ON-CALL, dial 6832 or 6834.
FRONT DESK, dial extension 6863 or 6867.
HOUSEKEEPING, dial 6871 or 6872.
MAINTENANCE, dial 6851.
PARKING, dial 6305.
RESERVATIONS, dial 6884 or 6885.
SAFETY & SECURITY, dial 6841.
SALES, dial 6889.
ICE DELIVERY - You may dial extensions 6832 or 6834 for ice delivery. Fees will apply.
INSPECTION - We'd like to ask from time to time to look over your bags, luggage, and similar items. We reserve the right to refuse entry to those who refuse inspection.
INSTRUCTIONS FOR INTERNET CONNECTIVITY - Connect to "WIFI@STGILES" or "STGILES_MAKATI". The router placed at the dresser table shows the network name to which to connect. To log in, open your browser and type "wifi.care" The Username is your room number, and the password is written in your key card wallet.
INTERNET ACCESS - LAN access is available at the dresser. Wi-Fi is available in your room, the lobby, restaurant, function rooms, and public areas. The internet speed may reach a maximum of 12mbps per device. Your room's internet access can log in to a maximum of four devices. Higher internet speed can be provided for a fee.
IRON / STEAM IRON / FLAT IRON - The hotel has a steam iron placed inside the Clothes Cabinet. To use, kindly place it on the ironing board. The tap water in the sink faucet can be used for steam iron. There is an electrical outlet for the steam iron. After you use it, replace the steam iron inside the cabinet to avoid fire.
IRONING BOARD - The hotel has an ironing board and steam iron placed inside the Clothes Cabinet. To use, kindly place the ironing board in the space provided near the electrical outlet. After use, kindly replace the ironing board and steam iron inside the cabinet to avoid fire.
JKL
JKL
KEYCARD - We use keycard to open your door lockset. You will be provided one (1) keycard. If you have a company, we will issue a maximum of two (2) keycards. The keycard must be returned upon check-out. Lost keycard shall be charged accordingly.
For your security, your room key card is electronically programmed exclusively for your room. Should you misplace your keycard, please visit our Front Desk for assistance. For safety and security, claiming of keycard must be done personally at the Front Det by the registered guest.
Also for security purposes, your key card does not indicate your room number. Please carry the key card throughout your stay. Please inform the Front Desk if you lose your key card or experience any difficulties using it.
LAUNDRY - Call our housekeeping for laundry, pressing, and dry cleaning services. Laundry and pressing are available from 8:00 A.M. to 6:00 P.M. Clothing handed past 6:00 P.M. will be laundered and/or pressed the next day. For laundry and/or pressing fees, push "Housekeeping Button" or dial extension 6872.
LIFT - See ELEVATOR.
LOST & FOUND - We can assist you in tracing your lost property. Please contact our Duty Manager by dialing 6868.
Lost and found is subject to Article 546, 719, 720, and 2002 of the Civil Code of the Philippines.
LOST LUGGAGE - In the event of your luggage beong lost or mislaid, plese contact concierge by dialing "0".
MNO
MNO
MAIL AND POSTAL INFORMATION - The nearest National Post Office is located at corner Gil Puyat and Ayala Avenues. The nearest courier is LBC located at Burgos Street.
MAINTENANCE - Should you experience any maintenance issues in your room, contact our Engineering & Maintenance through Front Desk by dialing 6863 or 6867.
MAKE-UP ROOM - Housekeeping services will take place after two (2) nights of stay.
MANAGER-ON-DUTY - Our Manager-On-Duty is available 24 hours a day. Should you have any concerns, please dial 6868.
MEETING FACILITIES - We have five (5) conference rooms that can cater for your meetings and small functions.
We have 2 hall rooms for your banquets and events.
These conference rooms are leasable for you, your colleagues, and your clients' exclusive day use. For further information and site visits, don't hesitate to get in touch with our Sales by dialing extension 6888, or you may email coor.salesmnl@stgiles-hotels.com or call us at +63289889888.
We also have Desktop Computers in the lobby that you can use. Inquire at our Front Desk if you need to use one.
To see the capacity chart of our function rooms, CLICK HERE.
MONEY TRANSFER - Wire transfer service providers that allow you to quickly transfer money all over the globe are located near our Hotel. The nearest available is MayBank located at the Ground Level of our Hotel.
MINIBAR - A minibar is a small absorption refrigerator in a hotel room. We intended to keep the minibar empty for your exclusive use.
NEWSPAPER - The local English language newspaper, Philippine Star, can be borrowed for reading on the Hotel Lobby, and at Bayleaf Restaurant, every morning.
NOISE - We kindly ask every room occupant to lower their voice, the volume of the television, and gadgets. Rooms are for relaxation.
Public Areas such as our Pool Bar, Restaurant and Bar Lounge are places of celebration. As such, we cannot prevent guests from chatting, and we also play music. There are times when one part of these public areas is open for walk-in guests and the other part has banquets and events. During banquets and events, loud music will be played. As such, we plead your indulgence.
PQRS
PQRS
PACKAGING/MAILING SERVICES - Local Courier, LBC, has nearby branches located at Burgos Street, and at Basement 2 of Century City Mall.
PARKING - Parking spaces are located on basements 2 to 4. One (1) complimentary parking space for one (1) room on a first come first parked basis. If your vehicle exits the hotel premises even if you are still checked-in, the space will not be reserved and it may be accommodated to another guest. Nevertheless, your vehicle may enter and park again if there is a parking slot available.
Apologies as we do not have a Valet Service. Other parking areas are available nearby, such as Century City Mall Parking, and Powerplant Mall Parking.
As a general rule for complimentary and paid parking, once a vehicle exits, the space will not be reserved.
For diners at our BayLeaf Restaurant & Bar Lounge, a P500.00 receipt and validated parking ticket must be presented upon exit. Otherwise, the rate of P100.00 per hour will apply.
For Banquets, Meetings, and Events, there is usually a limited number of complimentary parking slots allotted to the organizer. Kindly refer to your organizer for this. Otherwise, the rate of P100.00 per hour will apply.
Parking for non-guests, visitors, etc. is P100.00 per hour, provided a parking slot is available.
PET - As much as we value the bond between fur parents and their pets, our hotel rooms and facilities are not ready to accommodate them.
PHONE CALLS - A room phone is provided on the bedside table, and in the toilet. Dial the phone buttons or extension numbers for hotel service.
For outside calls, dial 9 + Country Code + Area Code + Phone Number. Calls to outside lines, local or international, landline or mobile phone numbers, are automatically billed to your account.
If you do not wish to receive calls, you may make arrangements with the telephone operator. Should you receive nuisance calls, please notify the telephone operator immediately. Do not leave your phone or receiver off the hook.
POOL - In-house guests are entitled to the use of the pool facilities. The swimming pool is located at Level 35 and is open daily from 7:00 A.M. to 7:00 P.M.
POOL TOWELS - Pool towels are provided at our swimming pools. Please do not take your room bath towel (white bath towel) to the pool. Likewise, do not bring the pool towels (white with blue stripes) to your room. Kindly shower at the shower rooms located near the pool before and after swimming. Avoid staying wet from the pool area back to your room.
POWER SUPPLY/ADAPTORS - 220/240 volts are used throughout the hotel. We have no 110 Volts Step-Down Transformers. Adaptors (3-Pin Socket) are available for loan, please dial 6871 to 6872. Unreturned 3-Pin Socket will cost P100.00
PRESSING - The hotel has an ironing board and steam iron placed inside the Clothes Cabinet. To use, kindly place the ironing board in the space provided near the electrical outlet. After use, kindly replace the ironing board and steam iron inside the cabinet to avoid fire.
PRIVACY - To ensure your privacy, our hotel staff are trained not to disclose any information about registered guests i.e. room numbers to any third person. They are also trained to confirm the identity of any guest who asks to be let into a guest room without a key.
See also, DATA PRIVACY at the Terms and Conditions. For our Private Policy, CLICK HERE.
RECORDING, AUDIO AND/OR VIDEO - Public Areas have Closed Circuit Television Cameras conspicuously placed. There are no hidden cameras. We value a positive and respectful environment that is free of harassment and intimidation. Vloggers, and those with the intent to audio or video record are reminded as follows:
The Right to Record in Public Spaces
In the context of Philippine law, the act of recording events in a public place generally falls under the right to information and freedom of expression. However, these rights are not absolute and can be limited by certain factors such as privacy concerns, the nature of the event, and whether the recording serves a legitimate purpose.
Privacy Laws
The Data Privacy Act of 2012 outlines the principles behind the collection and dissemination of personal information. It is essential to distinguish whether the act of recording violates the personal privacy of individuals involved. As a general rule, people have a lower expectation of privacy when in a public setting as opposed to a private setting like their home.
Intrusion of Privacy
Even in a public setting, capturing video or audio may cross the line into invasion of privacy, especially if the recorded individual is in a compromising or embarrassing situation, and if the recording doesn't serve a lawful or legitimate objective. For example, an individual has a reasonable expectation not to be recorded in a demeaning or disparaging manner.
Defenses and Justifications
Lawful objectives like public safety or capturing evidence of unlawful activity could justify the recording, even if the subjects did not give explicit consent. Courts generally weigh the individual's right to privacy against the public's right to know or the individual’s objective behind capturing the incident.
Legal Consequences for Violations
Failure to adhere to privacy laws can lead to various legal repercussions, including but not limited to civil damages, and in some cases, criminal liability. The nature and severity of the penalties depend on the specifics of the case.
Conclusion
While it is generally permissible to record in public spaces, there are legal boundaries that must be considered, mainly centered on privacy concerns. The legality of recording a specific event may depend on a balance between the right to freedom of expression and the right to privacy. It's critical to understand the legal landscape to avoid possible legal ramifications..
REGISTRATION - You and your companions will be registered upon check-in. We will require a Government-Issued ID such as your Passport, among others, Your guests, visitors, and joiners will also be required to log their identification in our Security Log Book and surrender a Government-Issued ID which shall be returned upon egress. Take note that if your visitor or joiner exits the hotel unaccompanied by the main guest, we will call you before we allow egress.
ROOM SERVICE - We call our Room Service "Cuisines-On-Call".
Cuisines-On-Call is available from 6:00 A.M. to 11:00 P.M. Dial 6832 or 6834 to order.
SECURITY DEPOSIT - Security Deposit in the amount of P2,000.00 will be required upon check-in. The amount will be returned upon check-out.
The Security Deposit may be in cash or Credit Card. Your credit card may be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available.
The Security Deposit made on Credit Card shall be processed and applied to your credit card account as a charge. The hold will remain pending until the bank removes it from the transaction history, which can take up to a week depending on the bank. The length of time a hotel holds is released immediately upon checking out. Depending on your bank, the credit card deposit charge is usually reversed within 3–10 business days, unless there's a valid reason.
A hotel security deposit, also known as a breakage deposit or damage deposit, is a refundable payment that a hotel charges to cover potential risks during a guest's stay. These deposits can help hotels manage cash flow, prevent bad debt, and ensure that guests pay for their stay.
The Security Deposit is credited in case of the following charges:
Potential damages: To ensure that guests don't damage hotel property
Unpaid bills: To ensure that guests pay their hotel bill in full
Other factors: To cover other potential risks that breach hotel terms and conditions
Incidentals: To cover potential costs for laundry services, mini-bar items, or high-speed internet, food, drinks, and other hotel services.
SAUNA - This service is not available.
SAFE DEPOSIT BOXES - All rooms and suites are equipped with personal electronic safes for your convenience. Please ensure your valuables are placed in the safe as the hotel will not be responsible for any loss of valuables in your room. In case you detect theft, please inform the Duty Manager immediately.
Guests are advised to use the in-room safes to keep their valuables including mobile phones, cameras, and computers. The hotel is not responsible for any loss of cash or valuable items.
SECURITY - The Hotel security personnel maintain 24-hour surveillance. However, we encourage guests to make sure your room door is properly locked whenever leaving the room. Before retiring, please ensure that your room is double locked, and that the night latch is in place. Do not admit strangers inside the room. If you have not requested service, never admit workers or accept deliveries without checking with the Duty Manager first. Any suspicious person should be reported to the Duty Manager (Dial 6868) immediately. Be careful not to discuss plans about going out of the hotel in the presence of strangers and be wary of unsolicited calls.
SEWING AND MENDING SERVICES - Sewing and mending services are available. Please dial 6872 for assistance.
SHOPPING - The malls near the hotel are Century City Mall, Powerplant Mall, Ayala Mall Circuit, Glorietta, and Greenbelt.
SMOKING - In compliance with Philippine Republic Act 8749, Philippine Executive Order 26, and Makati City Ordinance 2019-A-102, guest rooms, function rooms, and public areas of the Hotel are non-smoking. All indoor public areas including the Lobby and restaurants are non-smoking as per providing for the establishment of a smoke-free environment in public and enclosed places. Smoking is permitted in designated outdoor areas only. P10,000.00 will be charged to guests for smoking in prohibited places.
TUV
TUV
TAXI - See, Transportation.
TELEVISION - Your room has an LCD television set is controlled by the hand-held remote control. For details of the available services and channels please refer to the information included in the hotel TV channel guide, or CLICK HERE. Smart TV is available on select Deluxe Rooms for a nominal fee.
TIPPING - A 10% Service Charge applies to our Hotel Services. Tipping is not necessary and is not generally expected in the Philippines.
The Hotel's policy prohibits tip solicitation by our staff. Our personnel should never ask you for a tip. However, additional tipping is at your discretion.
Should you have been solicited for a tip by our staff, do email a complaint at hrmmnl@stgiles-hotels.com
TOWEL - Bath Towel is provided according to the number of paid occupants. Extra towels can be requested by dialing 6871. Kindly place the towel on the rack to use again. A towel on the sink or bathtub means you are requesting for a new towel.
TRANSPORTATION - The hotel has a tourist transport provider. Dial 6863 6867 for the rates and to book a ride.
There is public transport such as taxis, jeeps, and buses outside the Hotel. The best transport anywhere within Metro Manila and nearby provinces is Grab, You may download the Grab App at https://www.grab.com/ph/download if you are not familiar with it.
TRAVEL AGENT - Please call the Front Desk at extensions 6863 or 6867 for assistance.
VALET PARKING - Valet parking is not available. As our drop-off area cannot accommodate long waiting, and we are at the corners of two busy avenues, we implement a park-your-own-vehicle policy. See also, PARKING.
VOUCHERS - Gift Vouchers must be inquired first through Reservation. A voucher cannot be used if there is no prior reservation.
If the guest using the voucher intends to upgrade, the remaining balance can be settled by cash or card. If the guest using the voucher intends to downgrade, the balance is not convertible to cash and is forfeited.
Voucher validity is written on the voucher.
Vouchers remain the property of ST GILES MAKATI and may not be defaced, tampered with, or interfered with, without our consent.
Regretfully, we are unable to replace lost or stolen vouchers.
VISITORS - Visitors of guests are allowed in the guest rooms only until 10:00 P.M. After this time, visitors shall be asked to register and will be charged P1,000.00 per additional guest.
WAKE-UP CALL - Please contact Front Desk to arrange a wake-up call by dialing 6863 or 6867.
WHEELCHAIR - If you require the use of a wheelchair, please contact our Front Desk by dialing 6863 or 6867 for assistance.
WXYZ
WXYZ
WATER - The water in the faucets is supplied by Manila Water Company Inc. The water going out the sink, shower, and bath tub are filtered water. See also DRINKING WATER.
WEDDINGS - If your plans for the near future include tying the knot, we can readily provide every detail that could possibly be needed for a wedding. Simply contact our Event Coordinators, who come with a plethora of ideas for celebratory themes, menus, and decorations; a choice of wedding packages, and a collection of albums of past events. Better yet, make an appointment to meet personally and discuss your plans for the big day at leisure, please dial 6889, or email coor.salesmnl@stgiles-hotels.com
Hopper windows located at the top can be opened.
X-RAY SECURITY SCREENING SYSTEM - is not available. We may use metal detectors from time to time. We may demand luggage inspections if the metal detector beeps.
YOUR PRIVACY - We strictly adhere to the Philippine Data Privacy Law.
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